CLEARMASTERS
Why care homes are different
Drainage that simply can’t fail
A blocked toilet in a family home is a nuisance. In a care home it can mean closed rooms, distressed residents and an infection risk.
Residents come first
Backed-up drains and smells affect people’s dignity and comfort. Problems need fixing quickly and quietly.
What gets flushed
Wipes, pads, gloves and aprons are the biggest cause of blockages in care settings.
A busy kitchen
Three meals a day for everyone in the home means fat, oil and grease heading for the drains.
Rural systems
Many homes are off mains drainage, with a pump station, treatment plant or septic tank that needs regular care.
Interactive
How resilient is your drainage?
Tick what’s already true for your home. It takes a minute and shows where the gaps are.
What not to flush
The things that block care home drains
Bin it, never flush
- Wet wipes, including “flushable” ones
- Incontinence pads and pull-ups
- Gloves, aprons and PPE
- Sanitary products
- Paper towels and cleaning cloths
- Food and fat from kitchenettes
Simple ways to prevent blockages
- A lidded bin in every bathroom and en suite
- Clear signs by every toilet
- Staff induction covering what can be flushed
- A regular empty of the kitchen grease separator
- Planned jetting of known problem runs
Our printable what-not-to-flush cheat sheet is free to put up in staff areas and bathrooms.
What we offer
How we look after care homes
Planned maintenance contracts
A schedule for every drainage asset on site, booked and confirmed by our office, with a written report after every visit.
24/7 emergency cover
One number, answered day and night. Tankers to stop an overflow, engineers to fix the cause.
Jetting and CCTV
Planned jetting of problem drain runs before they block, and camera surveys to find the cause of repeat problems.
A named contact
One person who knows your site, your access arrangements and your preferences.
Compliance paperwork
RAMS, insurance certificates and training records on request, and a waste transfer note for every load removed.
Invoicing by site and PO
Invoices split by site and quoting your purchase order numbers.
One contractor
Every part of your drainage
Careful visits
Working around residents
Agreed times
Visits planned around meal times, medication rounds and quiet times.
Tanker out of the way
Long hose runs keep the tanker away from windows and entrances where we can.
Agreed routes
Service entrances and back-of-house routes, agreed with your manager.
Briefed crews
In uniform, courteous with residents and visitors, and they leave the area clean.
Reports for your file
A written report after every planned visit, ready for your records.
Getting started
How it works
Site visit
At a time that suits the home, we record every drainage asset and its condition.
A plan for your home
A maintenance schedule and visit times agreed with your manager.
Visits and reports
Our own crews carry out the work, with a written report after every visit.
Support day and night
Your named contact keeps the plan on track, and our 24/7 line is always there.
What our customers say
Checkatrade
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From 63 reviews · Read them
Scores as of September 2026
Questions answered
Questions from care home managers
Why do care home drains block so often?
Mostly because of what gets flushed. Wet wipes, incontinence pads, gloves and aprons don’t break down and quickly block drains and pump stations. Bins in every bathroom, clear signs and staff training make a big difference.
Can you work without disturbing residents?
Yes. We agree visit times with your manager, avoid meal times and busy periods, use agreed routes, and keep the tanker away from residents’ windows where we can.
What happens if sewage backs up out of hours?
Call our 24/7 line on 03333 233577. We can send a tanker and an engineer to clear the blockage or deal with a failed pump.
Do you service pump stations and treatment plants at care homes?
Yes. Many care homes in rural areas have their own pump station or treatment plant. We service, repair and empty them, and can set up a planned maintenance schedule.
Can you provide a written report for our records?
Yes. You get a written report after every planned visit, and a waste transfer note for every load we remove.
Can you supply RAMS and insurance documents?
Yes. We can supply risk assessments and method statements (RAMS), insurance certificates and training records on request.
Do you empty kitchen grease separators?
Yes. We empty grease separators on a regular schedule, which helps prevent kitchen drain blockages and protects pump stations and treatment plants.
Can you invoice each home separately?
Yes. If you run several homes, we can invoice by site and quote your purchase order numbers.
Got a different question? Call 03333 233566 or send us a message.
Let’s talk about your home
Tell us about your home, or your group of homes. We’ll arrange a visit at a time that suits you and put together a plan.
Useful guides for care home teams
Other sectors we work with: Schools and colleges · Farms and rural estates · Property managers · Business and industrial parks · Construction and developers · all sectors
Fully accredited & compliant
We're independently vetted and certified so you can trust who you're letting onto your site.
SafeContractor
Health & safety pre-qualification accreditation, verifying our processes meet recognised safety standards.
RISQS
Railway Industry Supplier Qualification Scheme — approved to work safely within the rail industry supply chain.
Achilles UVDB
Utilities Vetting Database membership, confirming we meet the utilities sector's supply chain standards.
Trading Standards Approved
Vetted and approved under the local authority's trusted trader scheme for honesty and fair dealing.
NADC Member
Members of the National Association of Drainage Contractors, the UK trade body for the drainage industry.
Registered Waste Carrier
Registered with the Environment Agency, so your waste is handled and disposed of fully within the law.